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Digicel Group
“As Caribbean’s market leading wireless operator, we constantly strive to excel in the level of service we deliver to our customer base. Partnering with Pervenio, we ensure our customers experience with our network services is instant and correct, which will give us the power to respond more effectively in delivering an even higher quality of service across our network, but importantly leading to increased gains to our bottom line.” said Mario Assaad, Digicel Group CTO.
Pervenio's solution helps Digicel to ensure customer activation and provides an objective measure of customer's capabilities. It will also enhance Digicel’s capability to proactively manage customer services by providing the information needed to launch and target new products, helping drive an increase use of services, a reduction in overall network operational costs and increase margins.
"With competition intensifying within the Global Wireless market, there is a need more than ever among operators to deliver a more enhanced customer experience across their service offerings. With the help of PervenioServer™ ASAP, we are confident that Digicel will now drive revenue gains and operational efficiencies by real time detection and provisioning customer specific services according to the handset being used." commented Ian Deakin, Business CEO of Pervenio.
About Digicel
Digicel, is the Caribbean's leading provider of wireless communications services with operations in 23 markets and more than six million customers. Aside from the most extensive market presence, Digicel is also offering the most comprehensive suite of mobile value added services for the rapidly expanding customer base. Digicel is also a new entrant into the Central American market and it sister operation Digicel Pacific Ltd is rapidly rolling out a Pan Pacific seamless GSM network. For more information about the Digicel Group go to www.digicelgroup.com |
